Rooms Division Manager - Hotel/Hospitality

Unclassified - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

About the position

The Rooms Division Manager at WaterWalk Hospitality is responsible for overseeing the front office and housekeeping operations within the hotel. This role is crucial for ensuring high standards of guest service, optimizing room revenue, and maintaining operational excellence. The manager will coordinate daily activities, manage staff, and implement policies to enhance the overall guest experience.

Responsibilities

• Oversee and manage the day-to-day operations of the front office, housekeeping, and guest services departments.
• Ensure that all guest rooms and public areas meet the hotel's high standards of cleanliness and presentation.
• Monitor room inventory, room rates, and occupancy levels to maximize revenue and occupancy rates.
• Implement and maintain standard operating procedures (SOPs) for the rooms division to ensure consistency and efficiency.
• Address guest complaints and resolve issues promptly and professionally to ensure high guest satisfaction.
• Implement guest service programs and initiatives to enhance the overall guest experience.
• Monitor guest feedback and reviews, taking appropriate action to improve service levels.
• Recruit, train, and develop front office and housekeeping staff to ensure a high level of performance and guest service.
• Schedule and manage staff to ensure adequate coverage of all shifts and efficient operation of the rooms division.
• Manage the room's division budget, monitoring expenses to ensure they are within budgetary guidelines.
• Analyze financial reports related to the room's division and implement strategies to achieve financial targets.
• Collaborate with other departments, including sales, revenue, and maintenance, to ensure a seamless guest experience.
• Communicate effectively with all team members to ensure they are informed of hotel policies, goals, and expectations.
• Attend management meetings and contribute to the development of hotel policies and procedures.
• Ensure compliance with all health, safety, and security regulations within the rooms division.

Requirements

• High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• Proven experience in a managerial role within the hospitality industry preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks effectively.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Financial acumen and experience in budget management.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount