Rooms Operations Manager Front Office - Full Time

$70,000 - $85,000/Yr

Marriott International - Waikoloa Village, HI

Full-time - Mid Level

Waikoloa Village, HI

Accommodation

About the position

The position involves assisting in managing the operations of the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. The role focuses on improving guest and employee satisfaction while maximizing financial performance. The candidate will lead a team, ensure compliance with standards, and work towards achieving property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments.
• Create and nurture a property environment that emphasizes motivation and teamwork.
• Understand employee and guest satisfaction results and develop strategies to improve them.
• Lead by example and assist employees in understanding and exceeding guest expectations.
• Communicate and update all goals and results with employees.
• Perform hourly job functions as needed and other duties as assigned.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area; OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience.

Nice-to-haves

• Experience in a managerial role within hospitality.
• Strong leadership and communication skills.
• Ability to analyze financial statements and performance data.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits