Rooms Operations Manager Front Office

$57,000 - $69,000/Yr

Marriott International - Houston, TX

Full-time - Mid Level

Houston, TX

Accommodation

About the position

The Rooms Operations Manager Front Office is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing the financial performance of the department. The manager leads a team, ensures compliance with standards, and works towards achieving property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Strive to continually improve guest and employee satisfaction and maximize financial performance.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop game plans to address needs and expand strengths.
• Verify that the team has the capabilities to meet expectations.
• Assist employees in understanding and exceeding guests' ever-changing needs and expectations.
• Publish all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
• Take proactive approaches when dealing with employee and guest concerns.
• Review financial statements, sales and activity reports to measure productivity and goal achievement.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related professional area.

Nice-to-haves

• Experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service skills.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential for stock awards and deferred compensation plans