Rooms Operations Manager (Overnight)

$63,000 - $76,000/Yr

Marriott International - Newport Beach, CA

Full-time - Manager

Newport Beach, CA

Accommodation

About the position

The Rooms Operations Manager (Overnight) at Marriott is responsible for overseeing the execution of operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing financial performance. The manager leads a team, ensures compliance with standards, and works towards achieving property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Strive to continually improve guest and employee satisfaction and maximize financial performance.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop game plans to address needs and expand strengths.
• Verify that the team has the capabilities to meet expectations.
• Lead by example demonstrating self-confidence, energy, and enthusiasm.
• Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
• Publish all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
• Take proactive approaches when dealing with employee concerns and communicate updates on goals and results with employees.
• Meet semiannually with staff on a one-to-one basis.
• Assist/teach the team scheduling against guest and hours/occupied room goals.
• Perform hourly job functions as needed.
• Understand the brand's service culture and provide excellent customer service by being readily available/approachable for all guests.
• Respond timely to customer service department requests and verify that all team members meet or exceed hospitality requirements.
• Assist in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
• Conduct interviews and assist in making hiring decisions, ensuring thorough orientations for new team members.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Stock awards and deferred compensation plans