Rooms Operations Manager

$69,000 - $84,000/Yr

Marriott International - Waikoloa Village, HI

Full-time - Mid Level

Waikoloa Village, HI

Accommodation

About the position

The position involves managing the operations of the rooms area departments at the Waikoloa Beach Marriott Resort & Spa, which includes overseeing the Front Office, Engineering/Maintenance, and Housekeeping teams. The role focuses on enhancing guest and employee satisfaction while maximizing financial performance. The manager will lead a team, ensure compliance with standards, and strive to meet property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop strategies to address areas of need and expand on strengths.
• Lead by example, demonstrating self-confidence, energy, and enthusiasm.
• Assist employees in understanding and exceeding guests' ever-changing needs and expectations.
• Publish guest satisfaction results in a timely manner, including all guest satisfaction forms and comment cards.
• Take proactive approaches when dealing with employee and guest concerns.
• Communicate and update all goals and results with employees.
• Meet semiannually with staff on a one-to-one basis.
• Assist/teach the team in scheduling against guest and occupied room goals.
• Perform hourly job functions as needed.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential for stock awards and deferred compensation plans