Rooms Operations Manager

$57,000 - $69,000/Yr

Marriott International - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

Accommodation

About the position

The Rooms Operations Manager at Sheraton New Orleans Hotel is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing the financial performance of the department. The manager will lead a team, ensure compliance with standards, and strive to meet or exceed property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments.
• Strive to continually improve guest and employee satisfaction.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Create and nurture a property environment that emphasizes motivation and teamwork.
• Understand employee and guest satisfaction results and develop plans to address needs and expand strengths.
• Verify that the team has the capabilities to meet expectations.
• Assist employees in understanding and exceeding guests' needs and expectations.
• Publish guest satisfaction results in a timely manner.
• Take proactive approaches when dealing with employee and guest concerns.
• Review financial statements and performance data to measure productivity and goal achievement.
• Conduct interviews and assist in making hiring decisions.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related area.

Nice-to-haves

• Experience in a management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential stock awards and deferred compensation plans