Rooms Operations Manager

$57,000 - $69,000/Yr

Marriott International - Naples, FL

Full-time - Mid Level

Naples, FL

Accommodation

About the position

The Rooms Operations Manager at The Ritz-Carlton Naples Tiburon is responsible for overseeing the operations of various departments within the rooms area, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing financial performance. The manager will lead a team, ensure compliance with standards, and implement strategies to meet property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Strive to continually improve guest and employee satisfaction and maximize financial performance.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop game plans to address areas of need and expand on strengths.
• Communicate and update all goals and results with employees.
• Perform hourly job functions as needed.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related professional area.

Nice-to-haves

• Experience in luxury hospitality environments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Incentives such as stock awards and deferred compensation plans