Route Technician (NE)

North Platte, NE

Amusement, Gambling, and Recreation Industries

About the position

Accel Entertainment is the Largest Gaming Terminal Operator in the Nation. We provide cash amusement devices, redemption terminals, and amusements (pool tables, juke boxes, dart boards etc…) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue. The primary responsibilities of the position include, but are not limited to, setting redemption loads for cash amusement devices (CADs), installing, maintaining, and servicing amusement and video gaming equipment owned/operated by the Company and located in contracted establishments, enforcing established rules and procedures intended to protect employees and customers, as well as assisting in other areas as needed.

Responsibilities

• Delivering and collecting cassettes to and from customer locations per the assigned route schedule, through the use of a company provided vehicle
• Maintain exceptional Customer Service with location staff and patrons
• Required to drive company vehicles, including but not limited to, various sized cargo vans and SUVs throughout the entirety of scheduled shift
• Completing necessary paperwork to properly document access to CADs and RTs as well as the movement of company property to and from customer locations
• Adhering to established Standard Operating Procedures
• Remaining alert and prepared at all times, following established safety and security protocols, and watching for the accidental mishandling of packages that might result in a loss
• Maintaining continuous communication with security personnel while on route
• Returning all valuables handled throughout the daily scheduled route
• Other duties as assigned

Requirements

• Must have excellent interpersonal and customer service skills
• Minimum of 21 years of age
• A valid driver's license and maintenance of a satisfactory driving record
• Proficient in Microsoft Outlook
• Proficient with smartphone technology
• Legible Writing Skills
• Effective and accurate communication
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Ability to work independently
• Ability to adapt and understand working components of machines and provide Level 1 service while on site
• Professional demeanor

Nice-to-haves

• Customer service: 2 years (Preferred)
• Commercial driving: 2 years (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance