Roving Banker for Central Inland Empire District

$41,600 - $57,595/Yr

Wells Fargo - Corona, CA

Full-time - Entry Level

Corona, CA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) to support various branch locations within the National Branch Network. This role involves providing exceptional customer service, assisting with account openings, and promoting bank products and services. The position requires flexibility and adaptability to meet customer needs across different locations, while ensuring compliance with the S.A.F.E. Mortgage Licensing Act.

Responsibilities

• Provide support across a variety of branch locations where a banker or teller is out of the office.
• Participate in delivering exceptional customer experience through proactive outreach.
• Assist customers with basic requests related to opening new accounts and completing service requests.
• Develop an understanding of bank products and services to connect with customers' needs.
• Interact with customers to demonstrate care and build relationships.
• Refer customers' financial needs to other bankers and partners as needed.

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Customer service focus with experience handling complex transactions across multiple systems.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Experience working with others on a team to meet customer needs.
• Ability to identify potential fraud/risky accounts and take appropriate action.

Nice-to-haves

• Experience proactively engaging with customers through outreach via phone or email.
• Experience fostering and developing strong customer relationships.
• Relevant military experience including working with military protocol and instructions.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement