RV Parts Associate

Blue Compass RV - Alvarado, TX

Full-time

Alvarado, TX

51-100 employees

Motor Vehicle and Parts Dealers

About the position

The RV Parts Associate at Blue Compass RV plays a vital role in the dealership's operations by managing and organizing the inventory of RV parts and accessories. This position involves assisting customers and service technicians in identifying and purchasing the correct parts for recreational vehicles, requiring strong customer service skills and a solid understanding of RV components.

Responsibilities

• Greet customers and assist them in identifying the RV parts and accessories they need.
• Provide expert advice on parts selection, compatibility, and installation.
• Process customer orders promptly and accurately.
• Maintain an organized and well-maintained inventory of RV parts and accessories.
• Monitor stock levels and reorder supplies as needed.
• Conduct regular audits to ensure accurate inventory counts.
• Stay informed about the latest RV models, components, and accessories.
• Provide technical information and guidance to customers and staff.
• Collaborate with service technicians to ensure accurate parts identification.
• Actively promote sales of RV parts and accessories.
• Recommend related products or upgrades to enhance customers' RV experience.
• Upsell additional items or services when appropriate.
• Process incoming shipments, verify contents, and update inventory accordingly.
• Ensure proper labeling, pricing, and placement of products on the sales floor.
• Work closely with suppliers to resolve any discrepancies in shipments.
• Build and maintain positive relationships with customers and suppliers.
• Address customer inquiries, concerns, and returns in a professional manner.
• Strive for customer satisfaction through excellent service.
• Collaborate with other departments, especially the service and sales teams, to streamline processes and improve customer service.
• Communicate effectively with colleagues to share information about inventory and customer needs.

Requirements

• Previous customer service experience is preferred.
• Previous RV product or camping lifestyle experience preferred.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow-up skills are required.
• The ability to follow department procedures and policies.
• A Valid Driver License is Mandatory.

Benefits

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program
• Training and Development Programs
• Legal Coverage
• Identity Theft Protection
• Referral Program