RV Service Receptionist

$24,960 - $29,120/Yr

Blue Compass RV - Alvarado, TX

Full-time - Entry Level

Alvarado, TX

51-100 employees

Motor Vehicle and Parts Dealers

About the position

The Service Receptionist at Blue Compass RV is responsible for managing the front desk of the service center, providing administrative support, and ensuring a welcoming atmosphere for customers. This role involves scheduling service appointments, handling customer inquiries, and maintaining accurate records, all while contributing to a positive customer experience.

Responsibilities

• Greet customers as they arrive.
• Answer questions about services, pricing, and scheduling.
• Provide a welcoming atmosphere.
• Schedule service appointments for RV maintenance and repairs.
• Manage the service calendar to optimize workflow.
• Confirm and remind customers of upcoming appointments.
• Answer incoming calls and emails, directing them to the appropriate department.
• Follow up with customers regarding service updates or issues.
• Maintain accurate records of customer information and service history.
• Process paperwork for service orders, including invoicing and payments.
• Assist in inventory management for parts and supplies.
• Communicate customer needs and service requests to the service team.
• Keep customers informed about the status of their RV service.

Requirements

• Positive, out-going personality.
• Ability to work in a high volume, fast paced environment.
• Attention to detail.
• Professional, team-oriented attitude.
• Ability to work with a variety of RV clients and prospective customers.
• Ability to handle and process deposit payments for RV purchases.

Nice-to-haves

• Ability to work until 8 pm depending on store schedule.
• Some weekend schedules may be required.

Benefits

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection