(S) Seasonal - Manager, Event Operations

Sxsw - Austin, TX

Full-time - Manager

Austin, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The Manager of Event Operations at SXSW, LLC. is a seasonal role focused on overseeing event logistics, managing personnel, and ensuring the successful execution of events. This position requires a seasoned professional with extensive experience in event operations and a strong ability to lead a team while adhering to timelines and budgetary goals. The role involves both administrative and on-site responsibilities, emphasizing customer service and collaboration with various stakeholders.

Responsibilities

• Manage seasonal staff and independent contractors.
• Oversee and support staff in planning and executing catering, accessibility, and event status operations.
• Collaborate with stakeholders to support event operations.
• Work with relevant departments to develop and enhance functional plans for event operations.
• Oversee contract negotiation and execution for Event Operations vendors while maintaining strong vendor relationships.
• Partner with department leadership to achieve budgetary goals.
• Support administrative duties and projects within the department.
• Engage in project management to improve productivity and efficiency.
• Reinforce both internal and external customer service efforts.
• Attend required training, continuing education, and meetings.
• Ensure accountability for the productivity and effectiveness of your team.
• Uphold company policies and procedures, serving as a role model for others while fostering a safety culture.

Requirements

• 5+ years of event operations and logistics experience.
• Prior experience managing personnel.
• Outstanding internal and external customer service skills.
• Excellent written and verbal communication skills.
• Ability to write, edit, and produce grammatically correct documentation in English.
• Highly organized with keen attention to detail.
• Confidence in making decisions while working under pressure.
• Strong interpersonal skills.
• Comfortable working with a team and independently.
• Ability to prioritize and manage timelines.
• Knowledge of Google Workspace, MS Office, Airtable, and a willingness to learn new software.

Benefits

• Opportunity to work a hybrid or flexible schedule if available.