SaaS Customer Sales Specialist/Success Manager, Dental

$60,000 - $75,000/Yr

Wellfit Technologies Inc. - Irving, TX

Full-time - Entry Level

Remote - Irving, TX

About the position

As a Customer Success Manager/Analyst at Wellfit, you will play a pivotal role in optimizing customer interactions and enhancing the overall customer experience. This position involves building strong relationships with customers, ensuring seamless utilization of product offerings, and overseeing re-training initiatives for offices. You will collaborate closely with the sales team and other departments to improve customer satisfaction and retention.

Responsibilities

• Collaborate with the sales team to establish and nurture strong relationships with customers.
• Act as a primary point of contact for customer inquiries, ensuring timely and effective communication.
• Monitor patterns within product offerings to identify potential issues and opportunities for improvement.
• Ensure consistent and optimal utilization of products and services by customers.
• Oversee re-training initiatives for offices to enhance product knowledge and customer interaction skills.
• Utilize data analytics tools to track and analyze customer interactions, identify trends, and provide insights to the sales and management teams.
• Generate reports on office utilization and make recommendations for improvement.
• Work closely with sales, marketing, and customer support teams to align strategies and improve the overall customer journey.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or sales roles, with a focus on relationship-building.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Experience with CRM software and data analytics tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Nice-to-haves

• Knowledge of dental industry.
• Demonstrated success in improving customer satisfaction and retention.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off - Unlimited PTO
• Vision insurance