SaaS Technology Automation Engineer

Federal Reserve Bank - Philadelphia, PA

Part-time,Full-time - Mid Level

Philadelphia, PA

Monetary Authorities-Central Bank

About the position

The SaaS Technology Automation Engineer at the Federal Reserve Bank of Kansas City plays a crucial role in providing technical support for internal and external SaaS tools and their supporting infrastructure. This position focuses on ensuring the availability, reliability, scalability, and maintainability of applications while collaborating with tech professionals to enhance the integrity and stability of the Federal Reserve Financial Services (FRFS). The role requires a blend of strong technical skills and interpersonal abilities to resolve complex customer issues and drive automation initiatives.

Responsibilities

• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
• Understand customer usage of technology and align success metrics accordingly.
• Assume case ownership and resolve customer issues through debugging and troubleshooting.
• Assist developers in troubleshooting their integration with SaaS products and other developer products.
• Participate in project work, including building new monitoring tools and improving existing processes.
• Conduct routine platform administrative tasks such as user management and data management.
• Assess, identify, and implement automation to reduce manual tasks.
• Serve as a Subject Matter Expert (SME) in providing support and mentoring others.
• Create knowledge base materials for operational efficiency and share best practices with team members.
• Proactively identify and implement opportunities for automation and streamlining operations.
• Work closely with product owners and engineers to ensure alignment between business objectives and technical execution.
• Monitor and analyze system performance, proactively identifying and resolving potential issues.
• Stay up-to-date on the latest trends and technologies in the SaaS and DevOps landscape.

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field or equivalent experience.
• Typically requires 3+ years working with SaaS based platforms in an enterprise environment.
• Experience with Database concepts and SQL, SOQL, and SOSL.
• Understanding of internet technologies such as firewalls, web servers, and proxy servers.
• Experience working with various internet browsers (Edge, Firefox, Chrome, Safari).
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role.
• Experience in front-end web development (JavaScript, AJAX, HTML, CSS) and back-end development (Java, .Net, SQL).
• Advanced experience developing solutions in an Agile approach.
• Experience integrating SaaS providers and working in a multivendor integrated environment utilizing Web Services, API, REST, SOAP, RPC.
• Experience with source code management tools (Git, SVN).
• Strong verbal and written communication skills, with the ability to create and deliver presentations.
• Advanced ability in using office-related technical tools such as Microsoft Visio, PowerPoint, and Office.
• Experience with Atlassian products such as Confluence and Jira.

Nice-to-haves

• Certifications related to support of Docusign, Salesforce, ID.me, AWS.
• Familiarity with Scaled Agile Framework (SAFe) and Scrum methodology.
• Familiarity with security best practices and compliance regulations.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Flexible work arrangements including hybrid options.
• Professional development opportunities and training programs.