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Federal Reserve Bank - Cleveland, OH
posted about 2 months ago
About the position
The SaaS Technology Automation Engineer at the Federal Reserve Bank of Kansas City plays a crucial role in providing technical support for internal and external SaaS tools and their supporting infrastructure. This position focuses on ensuring the availability, reliability, scalability, and maintainability of applications while collaborating with tech professionals to enhance the integrity and stability of the Federal Reserve Financial Services (FRFS). The role requires a blend of strong technical skills and interpersonal abilities to navigate a fast-paced environment and drive innovation through automation and effective problem resolution.
Responsibilities
- Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
- Understand how customers use our technology and ensure alignment of success metrics.
- Assume case ownership and resolve customer issues through debugging and troubleshooting.
- Assist developers in troubleshooting their integration with our SaaS product line.
- Participate in project work, including building new monitoring tools and improving existing processes.
- Conduct routine platform administrative tasks such as user management and data management.
- Assess, identify, and implement automation to reduce manual tasks.
- Serve as a Subject Matter Expert (SME) in providing support and mentoring others.
- Create knowledge base materials to enhance operational efficiency.
- Proactively identify and implement opportunities for automation and streamlining operations.
- Monitor and analyze system performance, proactively identifying and resolving potential issues.
Requirements
- Bachelor's degree in computer science, Information Systems, or related field or equivalent experience.
- Typically requires 3+ years working with SaaS based platforms in an enterprise environment.
- Experience with Database concepts and SQL, SOQL, and SOSL.
- Understanding of internet technologies such as firewalls and web servers.
- Experience with various internet browsers and solving related problems.
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role.
- Experience in both front-end and back-end software development.
- Advanced experience developing solutions in an Agile approach.
- Experience integrating SaaS providers and working in a multivendor integrated environment.
- Experience with source code management tools like Git or SVN.
- Strong verbal and written communication skills.
Nice-to-haves
- Certifications related to support of Docusign, Salesforce, ID.me, AWS are a plus.
- Familiarity with Scaled Agile Framework (SAFe) and Scrum methodology is a plus.
- Familiarity with security best practices and compliance regulations is a plus.
Benefits
- Comprehensive health insurance coverage.
- 401k retirement savings plan.
- Flexible scheduling options.
- Paid holidays and vacation time.
- Professional development opportunities.
- Employee discount programs.
