SaaS Technology Automation Engineer

Federal Reserve Bank - Richmond, VA

Part-time,Full-time - Mid Level

Richmond, VA

Monetary Authorities-Central Bank

About the position

The SaaS Technology Automation Engineer at the Federal Reserve Bank of Kansas City plays a crucial role in providing technical support for internal and external SaaS tools and their supporting infrastructure. This position focuses on ensuring the availability, reliability, scalability, and maintainability of applications while collaborating with tech professionals to enhance the integrity and stability of the Federal Reserve Financial Services (FRFS). The role requires a blend of strong technical skills and interpersonal abilities to thrive in a fast-paced environment.

Responsibilities

• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
• Understand how customers use our technology and ensure alignment of success metrics.
• Assume case ownership and resolve customer issues through skillful management of complex problems.
• Assist developers in troubleshooting their integration with our SaaS product line and other developer products.
• Participate in project work, including building new monitoring tools and improving existing processes.
• Conduct routine platform administrative tasks such as user management and data management.
• Assess, identify, and implement automation to reduce manual tasks.
• Serve as a Subject Matter Expert (SME) in providing support and mentoring others.
• Create knowledge base materials to enhance operational efficiency and empower the support community.
• Proactively identify and implement opportunities for automation and streamlining operations.
• Work closely with product owners and engineers to ensure alignment between business objectives and technical execution.
• Monitor and analyze system performance, proactively identifying and resolving potential issues.
• Stay up-to-date on the latest trends and technologies in the SaaS and DevOps landscape.

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field or equivalent experience.
• Typically requires 3+ years working with SaaS based platforms in an enterprise environment.
• Experience with Database concepts and SQL, SOQL, and SOSL.
• Understanding of internet technologies such as firewalls and web servers.
• Experience troubleshooting in various internet browsers.
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role.
• Experience in both front-end (JavaScript, AJAX, HTML, CSS) and back-end (Java, .Net, SQL) software development.
• Advanced experience developing solutions in an iterative (Agile) approach.
• Experience integrating SaaS providers and working in a multivendor integrated environment utilizing Web Services, API, REST, SOAP, RPC.
• Experience with source code management tools (Git, SVN).
• Strong verbal and written communication skills.

Nice-to-haves

• Certifications related to support of Docusign, Salesforce, ID.me, AWS.
• Familiarity with Scaled Agile Framework (SAFe) and Scrum methodology.
• Familiarity with security best practices and compliance regulations.

Benefits

• Comprehensive health insurance coverage
• 401k retirement savings plan
• Flexible scheduling options
• Paid holidays and vacation time
• Professional development opportunities
• Diversity and inclusion programs
• Employee assistance programs