SAINT LAURENT Senior Client Advisor Miami Design District

About the position

The Senior Client Advisor at Saint Laurent will play a pivotal role in leading the client advisor team within the boutique, ensuring exceptional service and achieving sales targets. This position emphasizes creating memorable experiences for clients while supporting the store's leadership in maintaining the brand's values and standards.

Responsibilities

• Oversee the client advisor team and collaborate with the store leadership team to achieve sales and key performance indicators.
• Train new client advisors and provide ongoing training for existing team members.
• Create and maintain a positive work environment that encourages teamwork and collaboration.
• Provide outstanding client and after-sale service to all visitors and clients.
• Connect with clients to identify their needs and anticipate future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals with a business mindset.
• Create personalized looks for clients, demonstrating a passion for fashion culture.
• Communicate professionally and authentically with clients and colleagues.
• Support both front and back-of-house teams to enhance overall team spirit.

Requirements

• Preferred experience in high-quality service in fashion retail, customer service, or luxury hospitality.
• Strong leadership and management skills to motivate and inspire a team.
• Personal taste and passion for fashion culture.
• Natural business mindset and entrepreneurial spirit.
• Open-mindedness and appreciation for audacity and authenticity.
• Team-centric attitude to achieve common goals.
• Proficiency with tools and applications; quick learner with new technologies.
• Ability to work in a fast-paced environment, multitask, and prioritize effectively.
• Proactive, enthusiastic, and problem-solving attitude.
• Excellent written, oral, and listening skills in English and local language.