Sales Account Executive - Smart Buildings/IOT/Automation Systems

Willow - Seattle, WA

Full-time - Mid Level

Seattle, WA

Ambulatory Health Care Services

About the position

The Sales Account Executive at Willow is responsible for driving revenue growth by identifying and securing new enterprise customers for our SaaS solutions. This role requires a strong understanding of the aviation, healthcare, retail, or sports/entertainment industries, along with the ability to generate leads and close sales effectively. The ideal candidate will be passionate, persistent, and empathetic towards end users, ensuring they achieve their desired outcomes through our software.

Responsibilities

• Identify, target, and secure new enterprise customers to drive revenue growth.
• Generate and qualify new leads through various channels including partners, networking, and industry events.
• Deliver sales presentations and product demonstrations to prospective customers, highlighting the value and benefits of our SaaS solution.
• Ensure customers achieve their desired outcomes through the effective use of our SaaS solutions.
• Drive contract renewals and identify opportunities for upselling and cross-selling.
• Act as the primary point of contact for customer inquiries, issues, and feedback.
• Ensure timely and effective resolution of customer concerns.
• Develop and execute strategic account plans to maximize customer value and revenue.
• Monitor customer usage and adoption of our SaaS solutions, providing guidance and support to optimize their experience.
• Serve as a customer advocate within the company, collaborating with internal teams to ensure customer needs are met.
• Work closely with marketing, product, and customer support teams to align on strategies and support customer success initiatives.

Requirements

• Strong understanding of SaaS solutions and the Aviation/Airports technology landscape.
• 5-10 years of experience in enterprise SaaS sales with a proven track record of managing and growing existing customer accounts.
• In-depth knowledge of Building Automation Systems, Building Information Models, and IoT solutions (Preferred).
• Excellent verbal and written communication skills.
• Ability to present complex solutions clearly and persuasively.
• Demonstrated ability to build and maintain strong customer relationships at the executive level.
• Strong analytical and problem-solving skills.
• Ability to leverage data to drive decision-making and strategy.
• Highly motivated, results-oriented, and able to work independently in a fast-paced environment.

Nice-to-haves

• Experience in the aviation, healthcare, retail, or sports/entertainment industries.

Benefits

• Flexible working arrangements (remote and/or hybrid).
• Parental leave.
• Up to 3 days a year to dedicate to causes.
• Opportunities for professional development through Willow Academy.
• Employee discounts on shopping and services.