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MasteryPrep - Baton Rouge, LA

posted 3 days ago

Hybrid - Baton Rouge, LA
Publishing Industries

About the position

At MasteryPrep, we believe customers are forever and the role of an Account Manager goes beyond conventional sales boundaries - you are the bridge that connects educators to the resources that fuel student success. Every connection made and every solution provided contributes to leveling the playing field in education. This role is tailor-made for someone who values long-term relationships and can pinpoint opportunities within well-established connections. As an Account Manager, you'll primarily focus on contract renewal and upsell opportunities with our school district partners, ensuring their needs are met and constantly discovering ways they can further benefit from MasteryPrep's evolving suite of offerings. Our Account Managers thrive in a fast-paced environment, driven by the desire to bring the best educational tools to schools and districts. You will have the opportunity to deeply understand the challenges educators face and craft tailored solutions that fit their unique needs.

Responsibilities

  • Building and maintaining relationships with existing customers.
  • Identifying upsell and cross-sell opportunities within current accounts.
  • Understanding customers' needs deeply to identify new areas where our products and services can add value.
  • Renewing contracts and ensuring customer retention.
  • Owning the timeline of pivotal events throughout the customer journey.
  • Monitoring customer satisfaction metrics and proactively addressing any concerns.
  • Collaborating proactively within the Sales team, and with Product, Marketing, Support and Instruction to ensure customer success.
  • Relay feedback and market insights from customers back to our product and marketing teams.
  • Record sales activities, client interactions, and other relevant data to inform future strategies and decisions.
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