Sales Account Representative

Mobile Attic Moving and Storage - Columbia, SC

Full-time - Entry Level

Columbia, SC

About the position

The Sales Account Representative at Mobile Attic Moving and Storage is responsible for managing customer interactions, providing quotes, and ensuring customer satisfaction throughout the service process. This role involves handling incoming calls and emails, assisting with account inquiries, and performing B2B outside sales. The representative will also follow up with customers post-rental to address any issues and encourage referrals, contributing to the company's growth and customer service excellence.

Responsibilities

• Manage incoming calls and email correspondences / leads
• Provide accurate quotes to customers
• Maintain customer interactions and educate the customer about the service process, solving related issues
• Assist with account questions, billing, cancellations, and other queries
• Call all new customers to confirm reservations and delivery details
• Upsell ancillary services and insurance during customer interactions
• Contact customers at the end of the rental period to address outstanding issues and request referrals
• Respond to all inbound driver dispatching
• Complete follow-up calls, texts, and emails
• Perform B2B outside sales
• Perform collections related tasks
• Be on call on weekends on a rotating basis (approximately one weekend per month)
• May perform other duties and responsibilities as assigned.

Requirements

• Bachelor's degree preferred
• General knowledge of basic math skills, ability to calculate percentages
• Excellent written, verbal, and interpersonal communication skills
• Effective listening skills
• PC proficiency with knowledge of Microsoft Word, Excel, and Google Suite
• Typing skills (40 wpm)
• Experience working with call center phone systems is helpful.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance