Sales Account Representative

Full-time - Entry Level

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

Supermicro, Inc. is looking for a dynamic and energetic Sales Account Representative to join our sales team! Expand your social skill into professional sales tool to thrive your career and expand your professional network. In this role, you will have the opportunity to source new sales opportunities and build relationships with existing customers.

Responsibilities

• This position will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
• Provide backup support for the manager and team members
• Other duties may also be assigned

Requirements

• Associate degree is required, bachelor degree is strongly preferred
• 2+ years of customer service experience in tech industry is desired
• Experience in data entry with strong attention to details. Familiar with scheduling production and tracking orders
• Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation - these will be closely evaluated skills across multiple disciplines, cultures and geographies
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Strong organizational skill, consistent track record of meeting or exceeding assigned jobs
• Must have expert knowledge on excel

Benefits

• Comprehensive benefits package
• Participation in bonus and equity award programs