Sales Admin

Westin • Linthicum Heights, MD

382d • $41,600 - $45,760

About The Position

The Sales Administrative Assistant at the Westin Baltimore Washington Airport plays a crucial role in supporting the Sales Team by managing administrative functions essential for effective hotel sales and management. This position involves acting as a liaison between Sales Managers and clients, handling booking inquiries, and ensuring smooth communication and documentation processes within the hotel.

Requirements

• Hotel experience preferred.
• High School Diploma; Bachelor's Degree preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers with patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for the duration of the shift with or without reasonable accommodation.
• Ability to set up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Nice To Haves

• Experience in a customer service role.
• Familiarity with hotel booking systems.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Use various computer software packages to enter data, produce contracts, correspondence, forms, and other documents.
• Answer telephone and respond to caller inquiries in a clear and pleasant manner.
• Exercise decision-making skills to direct caller's requests.
• Accurately record messages for staff and distribute them in a timely manner.
• Distribute documents to appropriate persons and locations for prompt processing.
• Transport documents weighing up to 10 pounds to various locations throughout the hotel.
• Retrieve and place documents into proper receptacles located up to 6 feet high.
• Handle individual reservations for VIP clients and ensure all arrangements are handled properly.
• Organize, file, and retrieve documents in appropriate binders to maintain essential records.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal, and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.
• Access to earnings through DailyPay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED