Sales Administrative Assistant

Demant - Pittsboro, NC

Full-time

Pittsboro, NC

Miscellaneous Manufacturing

About the position

The Sales Administrative Assistant plays a vital role in supporting the purchase of new products and equipment, ensuring effective communication with internal and external stakeholders, and delivering exceptional customer service. This position is essential for assisting e3 Customers, the e3 Sales Team, and e3 Service colleagues, facilitating smooth operations from order placement to installation.

Responsibilities

• Continuously monitor and oversee customer orders from initial placement to final installation.
• Maintain open communication with the Salesperson, customer, and technician throughout the order process.
• Partner with Service Admin to support the customer.
• Order parts as required and ensure purchase orders (POs) are provided to appropriate stakeholders.
• Coordinate new product installations.
• Process quotes and close opportunities.
• Assist customers via phone and email.
• Research and review past due accounts.
• Process customer payments via credit card.
• Schedule, coordinate, and track all in-house and manufacturer repairs.
• Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names.
• Perform all other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• At least two years related administration experience required.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and sometimes stressful environment.
• Ability to foster a collaborative and efficient work environment.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of Sales Force and Navision or other ERP system.