Hawthorn Suites By Wyndham-posted about 1 year ago
Full-time • Entry Level
West Palm Beach, FL
Accommodation

The Sales Administrator at Hawthorn Suites By Wyndham plays a crucial role in managing guest interactions and supporting the sales team. This position involves handling incoming calls, making reservations, processing payments, and preparing reports for group business. The Sales Administrator ensures a smooth operation of the front desk and assists with various administrative tasks related to sales and customer service.

  • Take incoming phone calls and assist guests.
  • Make reservations for repeat guests and top accounts.
  • Ensure billing is set up, process payments, and send out invoices.
  • Detail incoming group business and enter rooming lists.
  • Make reservation changes and set up billing for groups.
  • Email invoices and prepare group cover sheets.
  • Complete final sales group reports and process commission invoices.
  • Perform site visits and prepare contracts for events.
  • Detail function spaces for meetings, baby showers, and repasses.
  • Cover Front Desk during lunch breaks when needed.
  • Maintain sales kits and office supplies.
  • Handle other responsibilities as needed.
  • Exceptional communication skills
  • Hospitality and clerical skills
  • Knowledge of Gmail, Microsoft Word, and Opera Cloud
  • 1 year of hotel experience (preferred)
  • Opera experience
  • Hotel experience preferred
  • Flexible work schedule
  • Full-time position
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