Sales and Business Development Representative (Baltimore, MD)

Chaney Enterprises - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Nonmetallic Mineral Product Manufacturing

About the position

The Sales & Business Development Representative at Chaney Enterprises is a pivotal role responsible for identifying, developing, selling, and servicing customers and markets within assigned territories. This position requires a proactive approach to customer service, focusing on the generation of new business while retaining existing clients. The representative will engage in public and community relations to enhance the company's presence and reputation in the market. In this role, the representative will develop itineraries to maintain regular contact with customers, ensuring satisfaction and fostering strong relationships with company owners and key personnel. The representative will monitor business leads through the established Major Bid Process, which includes tracking CMDs, developing referrals, reaching out to inactive customers, and overseeing the issuance of permits. Attendance at major bid openings is also a key responsibility. Customer-centricity is crucial; thus, the representative will record all customer interactions and activities in Sales Force, prepare quotes based on an established pricing matrix, and place orders while monitoring product delivery. Troubleshooting customer complaints regarding billing, quality, and service is essential to instill satisfaction. The representative will also assist the Billing and Credit departments in resolving account issues. Active participation in networking events, community meetings, and seminars is expected to promote the company's products and services. The representative will entertain customers to strengthen relationships and compile accurate daily sales reports and monthly mileage/expense reports. Additionally, the role involves preparing customer profile forms for the Credit department and assisting Operations Managers and Dispatchers as needed. The representative will also prepare a projected business outlook for their territories and perform quality control tests to ensure compliance with product standards. Continuing education to advance industry knowledge and adherence to safety regulations at job sites are also part of the role. Special projects may be assigned as needed.

Responsibilities

• Identify and develop new business opportunities within assigned territories.
• Maintain contact with customers to ensure satisfaction and build relationships.
• Monitor business leads and manage the Major Bid Process.
• Record customer information and interactions in Sales Force.
• Prepare quotes and place orders with the appropriate department.
• Troubleshoot customer complaints regarding billing, quality, and service.
• Assist Billing and Credit departments in resolving account issues.
• Participate in networking events to promote company products and services.
• Compile and prepare daily sales reports and monthly mileage/expense reports.
• Prepare customer profile forms for the Credit department.
• Assist Operations Managers and Dispatchers as required for customer service.
• Prepare projected business outlook for assigned territories.
• Perform quality control tests to ensure product standards compliance.
• Participate in continuing education to enhance industry knowledge.
• Follow safety regulations at job sites.
• Coordinate and complete special projects as required.

Requirements

• Minimum of 3 years of experience in sales.
• High school diploma or GED required.
• Bilingual in Spanish preferred.
• Valid Driver's License and Automobile Insurance required.
• Proficient in Microsoft Office and CRM software.
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills.
• Ability to identify and resolve problems in a timely manner.
• Background in concrete, construction, mining operations, or building materials preferred.

Nice-to-haves

• Experience in the construction industry.
• State certification for testing of materials (to be obtained within 1 year of holding position).