Sales and Marketing Coordinator

Southall Corporation - Franklin, TN

Full-time - Mid Level

Franklin, TN

Accommodation

About the position

The Sales & Marketing Coordinator at Southall Farm & Inn plays a crucial role in supporting the Sales and Marketing teams by serving as the first point of contact for customers, clients, agencies, and media. This position involves a blend of sales support and marketing assistance, ensuring effective communication and coordination within the team and with external stakeholders.

Responsibilities

• Qualify and respond to requests for information from sales inquiries involving room nights.
• Direct event sales inquiries to the Catering department.
• Receive group leads and assist in data entry in Resort Suite for initial lead and turnover to Group Sales Manager.
• Receive leisure leads and turn over lead to Leisure Sales Manager.
• Assist in response to requests or leads with information/Resort Overviews for timely response.
• Assist Sales team with client site tours.
• Pull reports of group deposits received and not received, working with accounting, and updating Resort Suite with payment dates and amounts.
• Assist Sales team with amenity requests for overnight VIP clients.
• Work with Reservations Manager to check availability and secure rooms for group blocks.
• Attend weekly Sales and Marketing Meeting.
• Assist in response to requests involving photoshoots, marketing promotions, donations, etc.
• Field social community management inquiries, PR fact checks, and coordinate press questions.
• Coordinate approved media/influencer stays and build itineraries with Reservations and Programming Teams.
• Assist with media/influencer site tours and amenities for overnight media guests.
• Keep Social Team updated on weekly happenings and specialty events for Instagram stories.
• Work with Creative Director on posting/responding to locals closed FB group.
• Respond to guest reviews to maintain online reputation.
• Maintain accurate event + activity listings on Way and website with Programming team.
• Maintain accurate IRD menus on website with F+B team.
• Field internal creative requests and manage collateral orders/delivery with Creative Director.
• Assist with photo + video shoots and brand compliance throughout the property.
• Attend monthly PR/Social Call.

Requirements

• Previous Hotel/Hospitality experience preferred.
• High School diploma or GED.
• Strong writing and verbal communication skills.
• Creative with an eye for detail.
• Excellent organizational and time-management skills.
• Dependable and punctual.
• Willing to work a flexible schedule including weekends if needed.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Ability to stand, sit, or walk for an extended period.