Sales and Marketing Coordinator

$62,400 - $68,640/Yr

Ciela Senior Living - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Sales and Marketing Coordinator plays a crucial role in enhancing the resident experience at a retirement community by managing the sales process, assisting with move-ins, and providing administrative support to the marketing department. This position involves direct communication with depositors and their families, ensuring a smooth transition into the community while supporting occupancy goals and maintaining a positive environment.

Responsibilities

• Implement programs associated with retention of depositors during the reservation, sales, and move-in process.
• Assist the marketing department with administrative and clerical support.
• Communicate and engage directly with depositors and their families.
• Coordinate with contractors responsible for the delivery of belongings for new residents.
• Assist with marketing and clerical duties as requested by the Community Relations Director.
• Plan events that encourage participation from families and prospective residents.
• Support the Community Relations Director as a liaison with community organizations.
• Support occupancy goals through effective planning of move-ins, move-outs, and transfers.
• Assist incoming residents with all facets of transition and move to the community.
• Coordinate refurbishing, cleaning, and inspection of suites prior to move-in.
• Ensure all resident information is entered into the current resident management system.
• Assist with tours, telephone inquiries, hosting functions and events, and community outreach as directed.
• Ensure all required paperwork is completed prior to residents' move-in.
• Maintain a safe work environment and uphold company policies.

Requirements

• 2 years' experience working in a senior living environment or social activity leadership preferred.
• Ability to establish effective relationships with residents, family members, and team members.
• Must enjoy working with seniors.
• Current CPR/First Aid credentials.
• Current Food Handlers credentials.
• Basic proficiency in computer skills, including MS Office (Word, Excel, PowerPoint, etc.).
• Strong organizational skills and ability to re-prioritize daily tasks.
• Ability to represent the facility in a positive and professional manner.
• Valid state driver's license and good driving record.
• Ability to handle sensitive, personal information while maintaining confidentiality.
• Strong interpersonal skills and a commitment to customer service.

Nice-to-haves

• Experience in sales or marketing roles.
• Knowledge of senior living industry trends.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Workplace perks such as meal and drinks
• Variable schedule options