Sales and Marketing Coordinator

Hilton - Dallas, TX

Full-time - Entry Level

Dallas, TX

Accommodation

About the position

The Sales Coordinator at Hilton Dallas Park Cities plays a vital role in providing administrative support to the sales team, ensuring exceptional guest experiences and facilitating the sales process for meetings and events. This position involves coordinating reservations, maintaining client relationships, and contributing to marketing efforts, all while embodying the hotel's commitment to remarkable hospitality.

Responsibilities

• Provide clerical/administrative support to Directors and Sales Managers.
• Review guest arrivals and reservation activity to identify opportunities for exceptional guest experiences.
• Provide reservation assistance to corporate accounts as requested.
• Handle inquiries from potential clients about meeting spaces, accommodations, and event bookings.
• Assist in preparing sales proposals and contracts tailored to client needs.
• Conduct site tours as needed.
• Maintain on-site hotel sales kits and marketing materials.
• Coordinate the booking process for meetings, events, and accommodations.
• Build and maintain relationships with clients through regular communication.
• Maintain client databases and records, tracking interactions and bookings.
• Conduct market research to identify potential clients and industry trends.
• Provide administrative support to the sales team, including scheduling appointments and preparing documents.
• Collaborate with other hotel departments to maximize revenue-generating opportunities.
• Process reservations from the sales office and other hotel departments.
• Create and input group block and rooming list.
• Identify and record special billing instructions.
• Process master arrivals report and prepare pre-stay correspondence for VIP guests.
• Organize marketing campaigns and manage social media content.

Requirements

• Minimum of two years of experience in guest contact areas of the hospitality industry.
• One-year previous experience as an administrative assistant in a related field preferred.
• High School Diploma or equivalent required; 4-year college degree preferred.
• Ability to handle multiple customer and operational demands with professionalism.
• Strong time management skills to complete tasks timely.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure during busy periods.
• Skilled with multi-line telephones and voice mail.
• Proficiency in Word, Excel, PowerPoint, and other relevant programs.
• Experience with office machines such as fax and photocopiers.
• Knowledge of alphabetical filing systems.
• Excellent communication skills in English.

Nice-to-haves

• Experience in hotel sales or marketing roles.
• Familiarity with hospitality management software.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.