Sales and Marketing Coordinator

The Masiello Group - Bedford, MA

Full-time

Bedford, MA

Real Estate

About the position

The Sales and Marketing Coordinator at SVN The Masiello Group plays a crucial role in supporting the Director and a team of advisors through various administrative, technical, and marketing activities. This in-person position is essential for ensuring the success of the advisors and the overall operations of the company, which focuses on improving the commercial real estate industry through cooperation and organized competition.

Responsibilities

• Act as liaison between home office and advisors.
• Greet advisors and clients, direct calls, schedule appointments, organize files and check processing.
• Maintain office supplies and manage inventory.
• Ensure a clean and organized office environment.
• Handle confidential information with discretion.
• Input and update listings across platforms, handle sign installation/removal requests, and close listings.
• Assist advisors with their client lead management systems, update/manage contact databases, provide basic IT support, and conduct regular check-ins with advisors.
• Track and manage licenses for all advisors and send renewal reminders.
• Onboard and offboard advisors for SVN and Masiello systems and train new advisors on office processes and procedures.
• Access Reonomy for monthly reports and specific advisor requests.
• Create and send invoices, track payments, follow up on overdue invoices, and update advisors on invoice statuses.
• Oversee local events, including sponsorships, signage, catering, and on-site support.
• Develop social media content and manage the company's LinkedIn, Facebook, and Instagram.
• Post blogs, news, and announcements to the website.
• Customize and prepare new client materials and marketing collateral, including flyers, brochures, and email campaigns.
• Create personalized materials for advisors and manage PR requests.
• Process and approve all transaction paperwork in SkySlope, maintain document compliance, and communicate issues with advisors.
• Add all transactions into Profit Power and keep data up to date.
• Print checks for escrow overage/closings/escrow return and confirm and help facilitate wires.
• Ensure files are in compliance and all information is up to date.
• Monitor and respond to emails in a timely fashion from the commercial inbox and answer questions from advisors pertaining to specific transactions/file processing/commission.

Requirements

• Minimum 2 years' experience in office administration.
• Proven customer service skills to interact professionally and positively with clients and advisors.
• Proficient in content creation programs like Adobe InDesign and Canva.
• Familiar with Google Suite, HubSpot, and Rethink CRM systems.
• High-level knowledge of commonly used software, hardware, and applications (Microsoft Office Suite).
• Business social media management experience and creating marketing materials.
• Familiarity with invoicing, payment tracking, and compliance requirements.
• Excellent written and verbal communication and interpersonal skills.
• Attention to detail.
• Strong organizational and multitasking skills.
• Ability to handle confidential information with discretion.
• Knowledge of commercial real estate is a plus.

Benefits

• Unlimited Paid Time off
• Medical with company-paid HSA
• Dental and Vision Insurance
• 401(k) Plan + company match
• Voluntary Critical Illness, Accident, Long-Term Disability and Life/AD&D Insurance plans
• Medical flexible spending/dependent care accounts