Sales and Operation Manager

$50,000 - $70,000/Yr

22nd Vision, LLC - Chester, VA

Full-time - Mid Level

Onsite - Chester, VA

About the position

The Sales and Operations Manager at Club Pilates is responsible for overseeing all studio functionality, including sales, staff management, and customer service. This role requires a strong focus on generating revenue through various streams, managing a team, and ensuring the studio operates smoothly and efficiently. The ideal candidate will have a passion for fitness and a proven track record in sales, particularly in the retail or fitness sectors.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class
• Membership sales
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Proficiency in ClubReady or similar software, to include revenue reports, attendance reports, etc.
• Review instructor evaluations performed by Master Trainers
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

Requirements

• 3+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Reps in sales
• Technology savvy
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software

Benefits

• Health insurance
• Paid time off