Sales and Service Advisor - Volunteer Blvd

$48,000 - $100,000/Yr

Sun Auto Service Las Vegas - Henderson, NV

Full-time - Entry Level

Henderson, NV

101-250 employees

About the position

The Service Advisor at Sun Auto Tire & Service is responsible for selling and promoting all products and services offered by the company while adhering to store standards and expectations. This role involves interacting with customers, understanding their service needs, and providing accurate quotes and updates throughout the service process.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge and communicate additional recommendations from the Automotive Technician to the customer.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a current and valid driver's license
• Ability to work Monday - Saturday

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!