Sales and Service Coordinator - Full Time
Sephora - Overland Park, KS
posted 4 months ago
About the position
As a Sales and Service Coordinator at Sephora, you will play a crucial role in delivering an exceptional shopping experience for every client. Your responsibilities will encompass supporting all aspects of sales and service initiatives, which include managing paid services, organizing events and classes, implementing loyalty programs, handling cash transactions, and training the store team. This position is ideal for individuals who are passionate about retail sales and service and enjoy being part of a collaborative team environment. In this role, you will be responsible for ensuring that all sales and service initiatives are executed effectively, contributing to a seamless and enjoyable shopping experience for customers. You will coordinate various paid services, events, and classes, ensuring that they are well-organized and meet the expectations of our clients. Additionally, you will support the implementation of loyalty programs that enhance customer engagement and retention. Cash handling is a critical aspect of this position, and you will be responsible for ensuring a smooth checkout process for customers. This includes managing cash transactions accurately and efficiently. Furthermore, you will play a key role in training the store team on service offerings, customer experience best practices, and other essential areas to ensure that all team members are equipped to provide outstanding service to our clients.
Responsibilities
- Support all aspects of sales and service initiatives, ensuring an exceptional shopping experience.
- Coordinate paid services, events, and classes.
- Support the implementation of loyalty programs.
- Handle cash transactions, ensuring a smooth checkout process.
- Educate store teams on service offerings, customer experience, and other key areas.
Requirements
- Prior experience in retail sales and service, preferably in a coordinator role.
- Passion for client service and teamwork.
- Strong communication skills and ability to multitask.
- Resilience and adaptability to changing store priorities.
- Flexible availability to work during peak retail hours.
- Consistent and reliable attendance.
- Ability to lift and carry up to 50 pounds.
Benefits
- Comprehensive healthcare and wellbeing benefits based on eligibility.
- Diversity, Inclusion & Belonging initiatives that celebrate uniqueness.
- Meaningful rewards and competitive hourly pay ranging from $16.50 to $23.27/hr.
