About the position
As a Sales and Service Coordinator at Sephora, you will play a pivotal role in ensuring that our customers receive the highest level of service and support. This position is designed for individuals who are passionate about beauty and retail, and who thrive in a fast-paced environment. You will be responsible for coordinating sales activities, managing customer inquiries, and providing exceptional service to enhance the overall shopping experience. Your role will involve working closely with the sales team to drive sales performance and ensure that all operational processes are executed efficiently. In this position, you will be expected to maintain a deep understanding of our product offerings and promotions, enabling you to assist customers effectively. You will also be responsible for managing inventory levels, ensuring that products are well-stocked and displayed attractively. Additionally, you will handle customer feedback and resolve any issues that may arise, ensuring that every customer leaves the store satisfied. The Sales and Service Coordinator will also be involved in training new staff members, sharing best practices, and fostering a collaborative team environment. You will be a key point of contact for both customers and team members, and your ability to communicate effectively will be essential in this role. Your contributions will directly impact the store's success and customer loyalty, making this a rewarding position for those who are dedicated to excellence in retail service.
Responsibilities
- Coordinate sales activities and support the sales team in achieving targets.
- Manage customer inquiries and provide exceptional service.
- Maintain product knowledge to assist customers effectively.
- Ensure inventory levels are adequate and products are displayed attractively.
- Handle customer feedback and resolve issues promptly.
- Train new staff members and share best practices with the team.
- Foster a collaborative team environment to enhance service delivery.
Requirements
- Proven experience in a retail or customer service role.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Detail-oriented with strong organizational skills.
- Passion for beauty and knowledge of Sephora products.
Nice-to-haves
- Previous experience in a beauty retail environment.
- Familiarity with inventory management systems.
- Bilingual skills are a plus.
Benefits
- Competitive salary and performance bonuses.
- Employee discounts on products.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off and holidays.
