24 Hour Fitness Worldwideposted 6 days ago
$17 - $17/Yr
Part-time,Full-time - Entry Level
West Hills, CA
Amusement, Gambling, and Recreation Industries

About the position

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

Responsibilities

  • Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
  • Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
  • Ensures all guests are registered through the digital kiosk.
  • Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
  • Effectively and professionally enrolls guests using Company sales techniques and protocol.
  • Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
  • On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
  • Consistently achieves or exceed personal and team sales goals.
  • Obtains leads externally from within the community using company provided tools/programs.
  • Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
  • Responsible for effectively setting appointments for all leads and potential new business opportunities.
  • Communicates and promotes local and global marketing campaigns to leads and members.
  • Manages and follows up on leads/new business by using a Lead Management System.
  • Executes daily planner to track and plan for successful lead management and selling activities.
  • Consistently achieve or exceed personal productivity goals.
  • Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
  • Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
  • Maintains name relationships with members and serving as a resource for their questions or concerns.
  • Provides a clean, friendly, well-maintained club to members and guests.
  • Helps new members become comfortable in the club.

Requirements

  • In-depth knowledge and experience with sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Strong interpersonal communication skills.
  • Strong customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Ability to work as part of a team.
  • Ability to operate Point of Sale (POS) System.
  • Knowledge of Membership System software preferred.
  • High School Diploma or GED.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).

Nice-to-haves

  • Bachelor's degree preferred.
  • Prior experience in fitness or retail industry preferred.
  • 1-2 years of experience in service sales preferred.

Benefits

  • Free Club Membership
  • Employee Assistance Program (EAP)
  • Basic Group Life and AD&D Insurance ($10,000)
  • 401k Savings and Investment Plan
  • Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
  • Paid Time Off
  • Sickness Benefits
Hard Skills
Computer Systems
1
Employee Assistance Programs
1
Lead Generation
1
Service Management
1
System Software
1
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Soft Skills
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