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Sales and Service Leader
$52,000 - $64,106/Yr
Sephora - Broomall, PA
posted 2 months ago
Part-time,Full-time - Mid Level
Broomall, PA
5,001-10,000 employees
Health and Personal Care Retailers
About the position
As a Sales and Service Leader at Sephora, you will play a crucial role in delivering an exceptional shopping experience for clients. You will lead a team of Coordinators and Beauty Advisors, providing guidance and support to ensure they excel in their roles while implementing sales and service experiences that align with Sephora's standards.
Responsibilities
- Implementing sales and service experiences that meet Sephora's standards.
- Supporting and coaching team members in selling, service, and operations.
- Executing the client service model and sales strategies to drive customer engagement.
- Ensuring compliance with store standards and maintaining a professional environment.
- Supporting client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Requirements
- Prior leadership experience, preferably in retail sales or services.
- Passion for client service and teamwork.
- Strong communication skills and ability to multitask.
- Resilience and adaptability to changing store priorities.
- Flexible availability to work during peak retail hours.
- Consistent and reliable attendance.
- Ability to lift and carry up to 50 pounds.
Benefits
- Health insurance
- Diversity, Inclusion & Belonging initiatives
- Comprehensive healthcare and wellbeing benefits based on eligibility
