Sales and Service Overnight

24 Hour Fitness - Houston, TX

Part-time - Entry Level

Houston, TX

Amusement, Gambling, and Recreation Industries

About the position

The Sales & Service Overnight (SSO) position at 24 Hour Fitness is a vital role within the Club Operations team, focused on providing exceptional service to members and guests during overnight shifts. The SSO is responsible for creating a welcoming environment, assisting with membership inquiries, and ensuring a clean and safe gym. This role emphasizes member engagement, guest experience, and retail merchandising to enhance club revenue and member satisfaction.

Responsibilities

• Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintain relationships with members and serve as a resource for their questions or concerns.
• Resolve member concerns and escalate through proper management channels when necessary.
• Be present on the club floor and locker rooms, helping keep a clean and safe environment.
• Conduct team cleans and identify equipment or amenities in need of service.
• Help guests become comfortable in the club and offer tours.
• Discuss amenities and answer membership questions for guests.
• Inspire guests to achieve their personal fitness goals.
• Present 24 Hour Fitness in a way that connects with guests.
• Remove barriers and misconceptions on fitness services.
• Ensure new members are set up for success by meeting with a Personal Trainer.
• Maintain a proficient knowledge base of current retail products.
• Ensure proper retail merchandising and planogram standards.
• Encourage members to refer guests to try the club.
• Offer in-club promotions including Personal Training and Add-On Memberships.

Requirements

• Knowledge of all 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.
• Strong customer service skills.
• Strong communication skills, both oral and written.
• Organization skills and attention to detail.
• High School diploma or General Educational Development (G.E.D.).
• CPR and AED certification from an approved organization (provided by 24 Hour Fitness).
• Completion of SSO training prior to working alone at the front desk.
• 6-12 months experience in a customer service function.
• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.

Nice-to-haves

• Prior experience in a fitness or gym environment.
• Experience with retail sales.

Benefits

• CPR & AED certification provided by the company.
• Opportunities for career advancement within the company.