Sales and Service Overnight

$33,280 - $33,280/Yr

24 Hour Fitness - Escondido, CA

Part-time - Entry Level

Escondido, CA

Amusement, Gambling, and Recreation Industries

About the position

The Sales & Service Overnight (SSO) position is a critical role within the Club Operations team at 24 Hour Fitness, focused on providing exceptional service to members and guests during overnight hours. The SSO is responsible for creating a welcoming environment, assisting with membership inquiries, and ensuring member satisfaction through engagement and support. This role involves maintaining a clean and safe gym environment, conducting member check-ins, and promoting club services and products.

Responsibilities

• Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintain relationships with members and serve as a resource for their questions or concerns.
• Resolve member concerns and escalate through proper management channels when necessary.
• Be present on the club floor and locker rooms, helping keep a clean and safe environment.
• Conduct team cleans and identify equipment or amenities in need of service.
• Help guests become comfortable in the club and offer tours.
• Discuss amenities and answer membership questions for guests.
• Inspire guests to achieve their personal fitness goals.
• Present 24 Hour Fitness in a way that best connects with guests.
• Remove barriers and misconceptions on fitness services.
• Ensure new members are set up for success by meeting with a Personal Trainer.
• Sell retail products and generate additional club revenue.
• Maintain a proficient knowledge base of current retail products and ensure proper merchandising standards.
• Encourage members to refer guests to try the club and offer in-club promotions.

Requirements

• High School diploma or General Educational Development (G.E.D.).
• CPR and AED certification from an approved organization is required (training provided).
• 6-12 months experience in a customer service function.
• Basic computer skills.
• Strong customer service skills.
• Strong oral and written communication skills.
• Organization skills and attention to detail.

Nice-to-haves

• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance