Sales and Service Specialist

Bridgestone Corporation - Washington, D.C., DC

Full-time - Entry Level

Washington, D.C., DC

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The Retail Sales and Service Technician (SST) at Bridgestone Retail Operations is a hybrid role designed to serve customers while also performing basic vehicle services. This position acts as a key pipeline for future career growth within Firestone Complete Auto Care, focusing on customer service, sales, and vehicle service tasks. The SST will learn all aspects of store operations and is expected to flexibly transition between customer interaction and service completion, ensuring high levels of customer satisfaction.

Responsibilities

• Provide exceptional customer service and sales support, resolving customer issues effectively (75% of the role).
• Perform basic vehicle service tasks such as oil changes, tire installations, and fluid checks (25% of the role).
• Assist in store operations including opening/closing procedures, inventory management, and display setups as needed.
• Support growth and career development by learning all aspects of store operations and potentially acting as Manager-On-Duty.

Requirements

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service orientation and a mindset geared towards career growth.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice-to-haves

• 2-year degree or completion of a non-traditional training program or certification.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Benefits

• Medical, Dental, and Vision coverage starting on day 1.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Tuition reimbursement program.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.