Sales and Training Manager - Membership

About the position

The Membership Representative at Sam's Club is a salaried role focused on driving membership engagement and sales. This position requires a strong sales background and the ability to thrive in fast-paced environments. The representative will be responsible for teaching and training associates, engaging with current members, and developing business-to-business relationships to grow membership. The role involves multitasking and providing exceptional customer service while maintaining a positive attitude and a member-ready environment.

Responsibilities

• Drive membership in the assigned club by communicating goals, results, and feedback.
• Ensure signage and marketing collateral related to membership programs is up to date.
• Complete and maintain required documentation and forms.
• Enable associate-membership engagement by identifying training gaps and needs.
• Provide information on membership benefits and promote the value of company products and services.
• Teach associates to process and sell memberships, upgrades, and credit accounts.
• Communicate relevant information on membership events, both inside and outside of the club.
• Assist associates with the execution of membership plans to achieve sales goals.
• Sell memberships in the field and in the club using various techniques.
• Educate members on membership types, programs, and benefits.
• Respond to membership questions and concerns, encouraging renewals.
• Demonstrate exemplary actions and workload execution by modeling and training processes to associates.
• Coordinate and oversee job-related activities and assignments by developing relationships with key stakeholders.
• Provide supervision and development opportunities for associates through hiring, training, and mentoring.
• Ensure compliance with company policies and procedures.

Requirements

• Bachelor's degree in business, communications, or related field OR 4 years' experience in sales, retail or related field.
• 1 year's sales experience in business to business sales.

Nice-to-haves

• Supervisory experience.

Benefits

• Health benefits including medical, vision, and dental coverage.
• 401(k) plan and stock purchase options.
• Company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.