Sales Applications Engineer

Rki Instruments - Union City, CA

Full-time - Entry Level

Union City, CA

Computer and Electronic Product Manufacturing

About the position

RKI Instruments, Inc., an innovative gas detection company located in Union City, is seeking a focused individual with strong technical and interpersonal communication skills to provide our customers with technical support for sales and service of both RKI Instruments portable and continuous monitoring gas detection instruments. This position is a 100% onsite position. The Applications Engineer is responsible for the product applications engineering function at the company. The Applications Engineer is a key member of the company's sales and marketing efforts and interfaces with many personnel and departments within the company as well as outside sales representatives, distributors, and end users of our products. The role involves receiving and making telephone calls as well as emails relating to sales, applications, and technical support for the company's products and services. Timely follow-up is essential. Sales efforts include prospect qualification, solving needs, and generating and following up on sales quotations. Additionally, the Applications Engineer will conduct product training both at regular in-house training sessions, through webinars, and in some cases at customer locations. The Applications Engineer is also expected to make outside sales calls and/or provide technical applications support as needed.

Responsibilities

• Receiving and making telephone calls as well as emails relating to sales, applications and technical support for the company's products and services.
• Timely follow up on customer inquiries and sales efforts.
• Conducting product training at in-house sessions, webinars, and customer locations.
• Making outside sales calls and providing technical applications support as needed.
• Generating and following up on sales quotations.

Requirements

• A Bachelor of Science degree in Engineering from a four (4) year University is strongly preferred.
• A degree or strong background in electrical engineering or chemical engineering is especially helpful.
• Experience in sales, customer service and/or support and problem solving is desirable but not required.
• General computer proficiency is required in either PC or Macintosh platforms; preferably in both.
• Strong interpersonal communication skills (both verbal and written) are required.

Nice-to-haves

• Experience in sales, customer service and/or support and problem solving is desirable but not required.

Benefits

• Medical, dental, and vision benefits
• Vacation
• Dedicated Sick Leave
• 401K
• Profit sharing