Sales Associate (40hours)

Belstaff - New York, NY

Full-time - Entry Level

New York, NY

Professional, Scientific, and Technical Services

About the position

Belstaff is seeking a Full Time Sales Associate for their New York Store. This role is pivotal in bringing the Belstaff brand to life for customers by providing exceptional service, sharing knowledge of the brand's heritage, and driving sales. The Sales Associate will work closely with a dynamic team to maintain high standards in customer engagement and store presentation.

Responsibilities

• Deliver exceptional customer service as part of a dynamic team.
• Approach customers and build rapport to anticipate their needs.
• Showcase product collections confidently and share Belstaff stories to upsell.
• Share knowledge of services including product care, waxing, and customization, and provide aftersales support.
• Maintain visual merchandising standards and manage stock on the shop floor and back of house.
• Uphold company and store security procedures, including loss prevention.
• Participate in stock audits and counts.
• Liaise with the Store Manager, Assistant Store Manager, and Supervisor on daily decisions.
• Follow all company rules and HSE legislation.
• Professionally resolve customer queries or complaints.

Requirements

• Experience in a customer-facing role, ideally in a premium/luxury retail environment.
• Confidence in delivering exceptional customer service.
• Ability and desire to learn about the brand and products.
• Motivation and drive to achieve sales targets, with previous experience preferred.
• Interest in the luxury/premium retail market.

Nice-to-haves

• Inspired by working for Belstaff.
• Proud to be a brand ambassador.
• Keen to make a positive contribution to the team.
• Excited to help grow the business.
• Flexible to work at speed while focusing on details.
• Positive and calm under pressure.
• Comfortable taking instruction and feedback.
• Curious and eager to share ideas.

Benefits

• Equal opportunity employer with a commitment to diversity.
• Support for adjustments in the application or interview process.