About the position
The Sales Associate position at L.L. Bean's Bike, Boat, Ski Retail Store in Freeport, Maine, is designed for individuals who are passionate about the outdoors and committed to providing exceptional customer service. As a Sales Associate, you will be responsible for engaging with customers, understanding their needs, and delivering personalized service that reflects the L.L. Bean brand values. This role requires a deep knowledge of outdoor gear and apparel, as well as the ability to adapt to various customer interactions and store demands. You will be expected to maintain high standards of store organization and visual merchandising, ensuring that the shopping environment is inviting and inspiring for customers. In this position, you will actively promote L.L. Bean's initiatives, such as the Outdoor Discovery School programs and the L.L. Bean Visa program, which are crucial for driving customer loyalty and brand awareness. You will also be responsible for upholding store operations, including inventory management and maintaining a clean and safe work environment. The role requires a collaborative spirit, as you will work closely with your team to achieve sales goals and create a positive atmosphere in the store. The ideal candidate will possess a friendly and outgoing demeanor, with a strong commitment to customer service. You should be adaptable to changing business needs and willing to learn about new products and services. This part-time position offers the opportunity to work in a dynamic retail environment while sharing your love for the outdoors with customers.
Responsibilities
- Approaches and engages all customers, providing personal and genuine service interactions.
- Seeks opportunities to convert every customer that enters the store, driving sales and brand loyalty.
- Builds trusting relationships with customers by sharing expertise and product knowledge.
- Advocates on behalf of the customer, actively listening to their needs and solving problems efficiently.
- Leverages technology to provide seamless omni-channel service and anticipates issues to take initiative.
- Provides service that meets and exceeds customer expectations, offering alternative products when necessary.
- Demonstrates credibility as a knowledgeable ambassador of L.L.Bean and participates in core outdoor activities.
- Promotes L.L. Bean sponsored initiatives and educates customers about programs to drive loyalty.
- Maintains a well-organized store and upholds visual and merchandising standards.
- Upholds store operations processes and productivity standards, ensuring product availability.
- Collaborates with the store team to achieve results and maintain a positive work environment.
- Adapts to an ever-changing work environment and supports others in accepting change.
- Adheres to policies and procedures, ensuring a safe and healthy work environment.
- May perform light housekeeping duties as needed.
Requirements
- High School diploma or GED required.
- Some experience in retail or customer service is preferred.
- Demonstrated passion for providing world-class customer service.
- Friendly and outgoing communication style to engage customers effectively.
- Proficiency with computer systems and ability to learn Point of Sale register and online systems.
- Adaptability and openness to change as business processes evolve.
- Availability to work varied hours, including nights, weekends, and holidays.
- Genuine passion for the outdoors and participation in core activities supported by L.L.Bean.
Nice-to-haves
- Experience in outdoor retail or knowledge of outdoor gear and apparel.
- Previous experience in a customer-facing role.
Benefits
- Health and wellness programs
- Flexible work hours to support work-life balance
- Employee discounts on products and services
- Opportunities for professional development and training
- Participation in outdoor activities and events organized by L.L.Bean
