Sales Associate, CMF (Houston, TX) DePuy Synthes

Johnson & Johnson - Houston, TX

Full-time

Houston, TX

Chemical Manufacturing

About the position

The Sales Associate position at DePuy Synthes in Houston, TX, is focused on providing clinical and customer support in hospitals, ensuring high levels of customer service, sales logistics, and technical expertise. The role involves maintaining relationships with surgeons and accounts, supporting sales objectives, and assisting in the operating room with product knowledge and demonstrations.

Responsibilities

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers.
• Assist in the attainment of established sales goals including market share objectives in prescribed territory.
• Guide and assist surgeons in the operating room through their clinical and product knowledge.
• Use product knowledge to present, demonstrate, and ensure accurate utilization of DePuy Synthes products.
• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays.
• Provide Operating Room and Sterile Processing Department consultation.
• Troubleshoot and provide other technical assistance; handle customer requests, effectively lead hospital billing, build/close purchase orders.
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels.
• Prepare sales reports and documents as the need arises.
• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability.
• Ensure all promotional materials are maintained in a presentable manner.
• Focus on customer satisfaction and retention; and improving the customers insights into DePuy Synthes tangible and non-tangible value proposition and solutions.

Requirements

• Bachelors Degree or Associate Degree or Medical Certification (CST, PT, etc.) minimum of 2 years of professional and/or related experience or minimum of 4 years of professional and/or related experience or recently transitioned from Active Military Duty.
• The ability to work in a lab/operating room environment.
• A valid driver's license issued in the United States.
• Strong interpersonal communication, influencing, critical thinking and problem solving skills required.
• A qualified candidate will be efficient, organized, self-motivated, positive and pro-active.

Nice-to-haves

• Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred.