Sales Associate/Customer Service

$37,440 - $37,440/Yr

Wild Side Smoke Shop - Manchester, NH

Part-time - Entry Level

Manchester, NH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Wild Side Smoke Shop is seeking a part-time Sales Associate/Customer Service representative to enhance customer satisfaction and drive sales. The role involves engaging with customers, understanding their needs, and providing product recommendations while maintaining a high standard of store presentation. The ideal candidate will be result-driven, possess strong communication skills, and be able to work flexible shifts, including weekends and evenings.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Go the extra mile to drive sales
• Maintain in-stock and presentable condition of assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store's design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus

Nice-to-haves

• Experience with POS systems
• Experience in customer service

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance