Sales Associate / Customer Service

$37,440 - $49,920/Yr

Stretchlab - San Jose, CA

Part-time - Entry Level

San Jose, CA

Amusement, Gambling, and Recreation Industries

About the position

As a Membership Associate at StretchLab, you will serve as the primary point of contact for customers, helping them understand and access our one-on-one assisted stretching services. This role involves managing customer interactions, appointment bookings, and membership sales while ensuring a welcoming and clean environment for clients. The position offers opportunities for growth into managerial roles and emphasizes the importance of customer service and communication skills.

Responsibilities

• Assist with outreach to customers and appointment booking
• Educate customers about our services
• Determine customer's needs and record intake information
• Greet and check-in clients
• Establish relationships with customers
• Follow written directions including scripts and guides
• Present membership details to customers
• Ensure the studio is clean and tidy
• Ensure studio staff are adhering to studio policy
• Other duties as assigned

Requirements

• Customer service experience
• Excellent communication skills
• Friendly and helpful attitude
• Interest in health and wellness or sales
• Fluent in English
• Proficient in computer skills

Nice-to-haves

• Previous retail sales experience

Benefits

• Competitive compensation based on experience ($18.00 - $24.00 per hour average incl. commissions on sales)
• Free StretchLab membership
• 30% employee discount on select retail items
• Commission paid on product and membership sales
• Sales training
• Opportunity to grow into Managerial role