Sales Associate eComPhone

AutoNation - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The e-Commerce Sales Associate at AutoNation plays a crucial role in guiding customers through their vehicle purchasing journey in a no-haggle sales environment. This position involves interacting with customers online, over the phone, and in person, ensuring they receive exceptional service and support throughout the buying process. The associate is responsible for responding to leads, answering inquiries, and facilitating a smooth transition from online engagement to in-store experience, ultimately driving customer satisfaction and loyalty.

Responsibilities

• Interact with customers online, over the phone, and in person to assist with vehicle purchases.
• Respond to customer leads in a timely manner and provide necessary information.
• Guide customers effectively from initial contact to in-store experience.
• Ensure an exceptional customer experience before and after the purchase.
• Follow up with customers to ensure satisfaction and support their ownership experience.
• Negotiate payment options that meet customer lifestyles and budgets.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Vision insurance