Sales Associate - Easton Town Center - Columbus

Coach America - Columbus, OH

Full-time - Entry Level

Columbus, OH

Support Activities for Transportation

About the position

The Sales Associate at Coach is responsible for delivering exceptional customer service and driving sales in a luxury retail environment. This role involves understanding customer needs, creating personal sales strategies, and building lasting relationships with clients. The Sales Associate will also maintain store standards and contribute to a positive team environment while representing the Coach brand with enthusiasm and professionalism.

Responsibilities

• Understand organizational objectives and align decisions with company priorities and values.
• Create personal sales and clienteling strategies in partnership with the management team.
• Meet customer needs through solution-oriented and forward-thinking approaches.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends.
• Support the execution of local sales strategies and tactics based on market changes.
• Create positive impressions with customers through appropriate business attire.
• Demonstrate Coach's Selling and Service expectations consistently.
• Influence customers' purchase decisions with a balance of patience and assertiveness.
• Take ownership of delivering results and achieving personal and store metrics.
• Flex personal selling techniques to contribute to overall store financial results.
• Demonstrate persuasive, confident, friendly, and genuine service skills.
• Discuss product features and suggest appropriate add-on items to customers.
• Work with multiple customers simultaneously and follow up consistently to close sales.
• Develop product knowledge skills and remain aware of current collections.
• Apply knowledge of competition to build sales and customer relationships.
• Drive business through sales strategies, clienteling, and maintaining productive customer relationships.
• Tailor approach to customers' needs by reading cues and building lasting relationships.
• Complete daily operational tasks including maintaining store standards and visual merchandising.

Requirements

• 1-3 years of previous selling experience in a luxury retail service environment preferred.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills, including the ability to use iPad/laptop and Mobile POS.

Nice-to-haves

• Experience in a luxury retail environment.
• Knowledge of visual merchandising techniques.

Benefits

• Full-time permanent position with opportunities for growth within the company.