Elvis Presley Enterprises - Memphis, TN

posted 10 days ago

Full-time - Entry Level
Memphis, TN
Museums, Historical Sites, and Similar Institutions

About the position

The Sales Associate position at Graceland Elvis Presley Enterprises is a full-time role focused on providing exceptional customer service and support in the Sales/Reservations/Ticket Office Department. The associate will be responsible for making reservations, processing bookings, and ensuring a high-quality guest experience for visitors to Graceland. This role requires effective communication skills and the ability to work in a fast-paced environment, accommodating various guest needs and inquiries.

Responsibilities

  • Make reservations/bookings for The Guest House and Graceland.
  • Ensure all requests are processed in an efficient, accurate, and timely manner.
  • Work closely with supervisor, coworkers, and hotel staff.
  • Provide general information and tour rates to guests via phone, fax, and email.
  • Assist coworkers in providing quality guest relations for a first-class tour and guest experience.
  • Answer questions both in person and on the telephone.
  • Process bus/tour group reservations for the Hotel and Graceland property.
  • Conduct credit card and cash transactions.
  • Provide directions and information about Memphis.
  • Process Graceland reservations for groups and individuals via telephone, mail, and fax.
  • Mail information packets and confirmations to guests.
  • Assist with special requests and maintain the appearance of the reservations and guest services areas.
  • Provide continual guest assistance and resolve guest problems as requested.
  • Enter information into a computerized system and assist with informing guests of related policies.
  • Report problems to appropriate person(s) in a timely manner.
  • Work on a computerized system selling tickets to guests.
  • Operate P.A. System and two-way radio as needed.
  • Prioritize work with minimum supervision.
  • Receive incoming calls and route to appropriate department.
  • Perform other duties as assigned.

Requirements

  • Ability to cope with a heavy workload.
  • Excellent communication and interpersonal skills, both in person and on the telephone.
  • Working knowledge with hotel reservations is preferred.
  • At least six months of experience in the hospitality industry.
  • Background in guest/customer service is desired.
  • Ability to prioritize and work with minimum supervision.
  • Excellent attention to detail.
  • Ability to perceive and deal with sensitive issues and maintain confidentiality.
  • Ability to deal successfully with a wide range of people.
  • Ability to work under pressure of deadlines and competing needs.
  • Proficient in data entry and retrieving information from a computerized system.

Nice-to-haves

  • Experience in a customer service role within the hospitality industry.

Benefits

  • Flexible working hours including weekends and holidays.
  • Promotional opportunities within the company.
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