Sales Associate - FULL TIME - Graceland

Elvis Presley Enterprises - Memphis, TN

Full-time - Entry Level

Memphis, TN

Museums, Historical Sites, and Similar Institutions

About the position

The Sales Associate position at Graceland Elvis Presley Enterprises is a full-time role focused on providing exceptional customer service and support in the Sales/Reservations/Ticket Office Department. The associate will be responsible for making reservations, processing bookings, and ensuring a high-quality guest experience for visitors to Graceland. This role requires effective communication skills and the ability to work in a fast-paced environment, accommodating various guest needs and inquiries.

Responsibilities

• Make reservations/bookings for The Guest House and Graceland.
• Ensure all requests are processed in an efficient, accurate, and timely manner.
• Work closely with supervisor, coworkers, and hotel staff.
• Provide general information and tour rates to guests via phone, fax, and email.
• Assist coworkers in providing quality guest relations for a first-class tour and guest experience.
• Answer questions both in person and on the telephone.
• Process bus/tour group reservations for the Hotel and Graceland property.
• Conduct credit card and cash transactions.
• Provide directions and information about Memphis.
• Process Graceland reservations for groups and individuals via telephone, mail, and fax.
• Mail information packets and confirmations to guests.
• Assist with special requests and maintain the appearance of the reservations and guest services areas.
• Provide continual guest assistance and resolve guest problems as requested.
• Enter information into a computerized system and assist with informing guests of related policies.
• Report problems to appropriate person(s) in a timely manner.
• Work on a computerized system selling tickets to guests.
• Operate P.A. System and two-way radio as needed.
• Prioritize work with minimum supervision.
• Receive incoming calls and route to appropriate department.
• Perform other duties as assigned.

Requirements

• Ability to cope with a heavy workload.
• Excellent communication and interpersonal skills, both in person and on the telephone.
• Working knowledge with hotel reservations is preferred.
• At least six months of experience in the hospitality industry.
• Background in guest/customer service is desired.
• Ability to prioritize and work with minimum supervision.
• Excellent attention to detail.
• Ability to perceive and deal with sensitive issues and maintain confidentiality.
• Ability to deal successfully with a wide range of people.
• Ability to work under pressure of deadlines and competing needs.
• Proficient in data entry and retrieving information from a computerized system.

Nice-to-haves

• Experience in a customer service role within the hospitality industry.

Benefits

• Flexible working hours including weekends and holidays.
• Promotional opportunities within the company.