Sales Associate III

Coach America - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Support Activities for Transportation

About the position

The Sales Associate role at Coach is essential for the store's success, focusing on delivering exceptional customer service and driving sales results. This position requires a commitment to the brand's service and selling models, fostering customer relationships, and creating a positive shopping experience. The Sales Associate will act as a brand ambassador, utilizing personal sales strategies and collaborating with the management team to achieve performance goals.

Responsibilities

• Understand organizational objectives and align decisions with company priorities.
• Take ownership of personal and store metrics, creating sales and clienteling strategies in partnership with management.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Represent Coach as a brand ambassador and demonstrate selling and service expectations.
• Understand local market changes and support local sales strategies.
• Drive business through sales strategies, clienteling, and maintaining customer relationships.
• Create positive impressions with customers through professional attire and demeanor.
• Build credibility as a fashion advisor by demonstrating product knowledge and awareness of competition.
• Communicate current pricing and promotional strategies to customers.
• Leverage cross-selling skills to enhance customer shopping experiences.
• Tailor approach to meet individual customer needs and follow up consistently to close sales.
• Flex personal selling techniques to contribute to overall store financial results.
• Foster teamwork and collaboration with internal and external customers.
• Maintain a calm and professional demeanor at all times.

Requirements

• Strong customer service skills and ability to build relationships.
• Excellent communication skills and fashion awareness.
• Ability to work in a fast-paced environment and manage multiple customers simultaneously.
• Knowledge of retail operations and adherence to policies and procedures.
• Proficiency in using technology and tools for clienteling and relationship building.

Nice-to-haves

• Experience in retail sales or customer service.
• Knowledge of fashion trends and competitive landscape.

Benefits

• Competitive salary and commission structure.
• Employee discounts on products.
• Opportunities for career advancement within the Tapestry family.