About the position
At Kay Jewelers, we are dedicated to helping our customers celebrate life and express love through our extensive selection of quality, responsibly-sourced jewelry. As a Sales Associate / Jewelry Consultant, you will play a crucial role in providing a superior customer experience, engaging with customers to understand their needs and desires. Your responsibilities will include presenting merchandise, sharing detailed information about product features and benefits, and providing information on extended service plans and financing options. You will also be expected to meet individual and team sales goals, contributing to the overall success of the store. In this role, you will thrive on building personal relationships with customers, ensuring that their special moments are celebrated with the perfect piece of jewelry. You will be part of a team that is committed to creating a Customer First culture, taking ownership of customer traffic, line queues, and administrative duties to maintain the highest levels of efficiency, safety, and security in the store. Your positive, customer-focused approach will be essential in delivering an exceptional customer experience, especially during peak retail hours such as nights, weekends, and holidays. Kay Jewelers is part of Signet Jewelers, a purpose-driven company that believes love inspires love. We are proud to be a "Great Place to Work-Certified" organization, offering dynamic career paths and rewarding opportunities to impact the lives of others. Join us in our mission to help customers celebrate life and express love!
Responsibilities
- Engage customers in conversation to understand their needs and desires
- Present merchandise and share detailed information regarding features and benefits of products
- Provide information regarding extended service plans and financing options
- Meet individual and team sales goals
- Support the creation of a Customer First culture by managing customer traffic and administrative duties
Requirements
- Strong customer service skills
- Sales experience in retail or jewelry
- Ability to work flexible hours including nights, weekends, and holidays
- Excellent communication and relational skills
- Desire to help customers celebrate special moments
Nice-to-haves
- Experience in a retail environment
- Knowledge of jewelry and its features
- Ability to work in a fast-paced environment
Benefits
- Base pay of $15.00 - $20.00 based on experience
- Medical, dental, vision, and prescription insurance for full-time team members
- 401(k) retirement plan
- Paid Time Off for full-time and part-time team members
- Paid holidays for full-time team members
- Tuition reimbursement including DCA courses
- Training programs for career development
- Merchandise discounts
- Incentive trips and contests
